ABOUT TANGERINE
We’re one of Australia’s fastest-growing nbn®
and SIM-only mobile providers.
The hero of simple internet.
History
The seed was planted when two backpacking brothers decided they’d had enough of internet complexity. Since that fateful day in 2014,
Tangerine has been simplifying telco with reliable, well-priced internet and mobile plans- that you can actually wrap your head around.
And since 2021, we’ve been part-owned by one of the big names of business – the Commonwealth Bank.
How
Glad you asked. We say it how it is, kicking jargon to the curb. Tangerine’s mobile plans use the Telstra Wholesale mobile network and provide a mobile coverage footprint which reaches more than 98.8% of the Australian population and covers more than 1.6m square kilometres of the Australian landmass. Tangerine’s nbn® plans are provided using Vocus and nbn® co infrastructure
Offering
Straight forward internet and SIM-only mobile plans with competitive pricing, great customer support and no lock-in contracts. Simple.
Team
We secure top talent across Australasia – shout out to our Melbourne, Sydney, Geelong, Manila and Mudgee crew! – to deliver all things (uncomplicated) telco.
Community
Community is at the core of the Tangerine business. We are dedicated to making a positive impact in the social and economical spheres through our meaningful partnerships.
We’re fortunate to support the Pancare Foundation, helping them support people impacted by pancreatic, liver, stomach, oesophageal and biliary cancers. We're also proud to partner with Small Change, Big Change, backing their mission to provide education programs that help build resilient young Australians.
Responsibility
We are committed to conducting our business in a way that upholds high standards of integrity, ethical behaviour and accountability, and we take our regulatory obligations very seriously.
We are continuously working to ensure we act responsibly for the benefit of our customers, employees, and broader community stakeholders.
How we meet these commitments
Human Rights and Modern Slavery
We operate with respect for human rights and oppose all forms of modern slavery.
Our Human Rights Policy outlines how we manage and address risks of modern slavery in our operations and supply chain.
View our Modern Slavery Report FY23/24. Report under review and has not yet been published on the Register
View our Human Rights Policy, (PDF, 156KB).
WhistleBlower Reporting
Our Whistleblower Policy sets out how you can safely and securely report any concerns about potentially illegal, unethical or improper conduct relating to Tangerine without reprisal in accordance with relevant whistleblower protection laws.
To learn more or submit a report, visit our 'WhistleBlower Reporting' page.
Financial Hardship and Times of Need
We are here to support our customers in times of need.
Our Financial Hardship Policy and Disaster Policy outline how we help customers maintain telecommunications and stay connected when they need it most.
Learn more about Financial Hardship and Times of Need.
Domestic and Family Violence Assistance
We are a member of the Telco Together Foundation Industry Impact Hub and signatory to the ‘Telco Industry Domestic and Family Violence Pledge’. In collaboration with Telco Together, we have developed our inaugural Domestic and Family Violence (DFV) Action Plan Report demonstrating our commitment to addressing domestic and family violence.
Learn more about Domestic and Family Violence Assistance.
Anti Bribery and Corruption
We have zero tolerance for bribery and corruption. Our Anti-Bribery and Anti-Corruption Policy sets out what we are doing to detect and prevent bribery and corruption.
Read our Anti-Bribery and Anti-Corruption Policy (PDF, 126KB).
Online Safety and Cyber Security
We take your online safety and the protection of your data and privacy very seriously. We have a range of security measures, along with online safety recommendations and resources, to help protect our customers online.
Learn more about Online Safety and Cyber Security.
YES, WE’VE WON A FEW AWARDS
Don’t take our word for it – take Product Review, Finder, Canstar, Mozo, Reviews.org or WhistleOut’s. They have awarded us many gongs over the years including the Best Internet Service Provider 2023 (Product Review) and Best Budget nbn® Provider 2023 (Finder). And the Financial Times named us as the fastest growing telco in the Asia-Pacific region. We know what we’re doing.
