Policies
ALL YOU NEED TO KNOW ABOUT OUR PLANS
Tangerine Telecom Policies
The following are the customer policies for Tangerine Telecom Pty Ltd ("The Company"), Level 6, 132 Albert Rd, South Melbourne, VIC, 3205. Call 1800 211 112.
Policy
- Standard Form of Agreement
- Privacy Policy
- Fair Use Policy
- Customer Complaints Handling Policy
- Payment Assistance Policy
- Appointment of Advocate or Authorised Representative
- Customer Online Review Incentive Policy
- ID authentication for account changes and fraud awareness
- ID authentication for mobile porting and fraud awareness
- Customer Guidance on Scam Phone Calls and SMS
- Information About Our Services
- Tangerine Direct Debit Service Agreement
- Customer Service Guarantee (CSG) Waiver
- Invoicing and Payments Policy
- Cookies Policy
Critical Information Summaries & Key Fact Sheets
Hardware
Terms and Conditions - Current Offers
- Tangerine Refer A Friend Offer
- Tangerine NBL Staff Offer T&Cs
- Tangerine Discount Speedy nbn® Offer for Existing Customers
- Tangerine Bupa Member Mobile 2024 Offer
- Tangerine Bupa Member nbn® 2024 Offer
- Tangerine Bundle & Save Offer
- Fresh Fibre ($0 Fibre Upgrade) Terms & Conditions
- Mobile Double Data Terms and Conditions 8 November 2024 - 31 January 2025
- Tangerine nbn® Discount Offer For New Customers
- Small Change Big Change -Terms and Conditions
Terms and Conditions - Expired Offers
- 14 Day nbn® Trial Terms & Conditions (Expired 1 Nov 23)
- Tangerine Mobile Double Data Offer Terms & Conditions (Expired 31 Jan 24)
- Tangerine nbn® Summer Intro Offer T&Cs (Expired 29/02/24)
- Tangerine Mobile Summer Offer T&Cs (Expired 29/02/24)
- Tangerine NBL Competition 2024 (Expired 4 Feb 24)
- NBL team signed jersey & $550 Tangerine Bill Credit Competition (Expired 29 March 24)
- Fresh Fibre $30 off RRP Terms & Conditions
- Tangerine Win 4 x Footy Tickets Competition 2024
- Mobile Double Data Terms and Conditions June & July 2024
- Fresh Fibre $40 Discount Off RRP Terms & Conditions (Expired 1 April 24)
- Tangerine New Customer nbn® Discount Offer (Expired 31 Oct 23)
- Double Data Offer May-July 23 (Expired 31 July 23)
- Tangerine New Customer Mobile Broadband Discount Offer
- Tangerine eero Secure subscription (12 months at no additonal cost with an eero purchase) T&Cs (Expired 13 Dec 23)
- Tangerine Bupa Member Mobile Offer
- Tangerine Bupa Member nbn® Offer
- Tangerine NBL Ticket Competition NSW
- Tangerine NBL Ticket Competition QLD
- Tangerine NBL Ticket Competition SA
- Tangerine NBL Ticket Competition TAS
- Tangerine NBL Ticket Competition VIC
- Tangerine NBL Ticket Competition WA
Interpreting Service
If you're d/Deaf or find it hard to hear or speak to hearing people on the phone, you can make a call through the National Relay Service (free service).
If English isn't your first language, you can access personal translating and interpreting services through TIS National (fees apply).
Appointment of Advocate or Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form on the left.
Request for Alternative Document Formats
We are happy to make any documentation available in alternative format on request. For example, larger print, braille or alternative electronic format. Please contact our team to request this.
