Moving House?
At Tangerine we know just how stressful moving houses can be, so let us help with the heavy lifting by getting you connected with fast, reliable internet.
Whether you’re an existing customer relocating your service or a new customer looking to make the switch to Tangerine, we’re here to help!
Moving house is made easy-peezy-tangerine-squeezy with Tangerine!
Relocating your Tangerine service to your new home
Check if your new address is eligible for relocation of your nbn® service.
TIP: Before requesting to move your service, check to see if your new home is
nbn® ready,
the type of connection available at your new address, and approximate timeframes
for connection.
You can check your address here
Once you’ve confirmed that your new address is nbn® ready
and the type of service available at your property,
follow these easy steps to get connected
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Login to the Tangerine Self Care Portal |
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Hover over the 'Internet' tab and select 'Manage my nbn®'. |
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Select 'Manage' against your nbn® service and then select the 'Relocate nbn®' button. |
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Select the 'Search New Address' button and enter your new address. |
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Enter your 'Preferred State Date' and your 'Preferred Cancellation Date' and then click 'Submit Order'. |
We'll take care of the rest for you!
You'll receive regular emails with the progress
of your new nbn® service order. It’s that easy!
If at any time you'd like to discuss your nbn® relocation with us, please contact our team.
Customer Service
8.30am – 7pm, Weekdays,
9.00am – 6pm, Saturdays AEDT
How in advance should I schedule my nbn® service relocation?
Service relocation timeframes can vary depending on your new propertys nbn readiness and the type of nbn connectionIf your new property has been conne...
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Will I be charged any fees for relocating my nbn® service?
Tangerine does not charge a relocation fee. However, if your new address is not nbn ready then a New Development Fee of $275 may apply. If this fee ap...
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How do I set up my modem at my new address?
For step-by-step instructions on how to set up your Tangerine supplied modem or BYO modem check out on setup guides on our modem set up pageNote: If y...
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Will a technician need to connect my relocated nbn® service?
If your new address hasnt been connected to nbn before then an nbn technician may need to visit your home to get you connected to the nbn network. In ...
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Do I have to do anything on my move in day for my relocated nbn® service?
Once your new address is nbn ready and active, you can plug in your modem to enjoy fast, reliable internet with TangerineIf you have a BYO device and ...
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